Returns & Refund Policy

Returns & Refund Policy

Returns

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with all original tags attached and in its original packaging. You must also provide the receipt or proof of purchase.

To start a return, please contact us at info@zenvra.shop. If your return request is approved, we will provide you with a return shipping label along with instructions explaining how and where to send your package.

Items returned without first requesting a return authorization will not be accepted. If you have any questions regarding returns, please contact us at info@zenvra.shop.

Damages and Issues

Please inspect your order immediately upon delivery. If you receive a defective, damaged, or incorrect item, contact us as soon as possible so we can evaluate the issue and resolve it promptly.

Exchanges

The fastest way to receive the item you want is to return the original product. Once your return has been approved, you may place a new order for the replacement item.

Refunds

Once we receive and inspect your returned item, we will notify you of the status of your refund. If approved, your refund will be processed automatically to your original payment method. Please note that your bank or credit card provider may require additional processing time before the refund appears in your account.