FAQ,s

What is the status of my order?

Once you have placed your order, we will send you a confirmation email to confirm your purchase. After your order has been shipped, you will receive another email containing a tracking link. You can also check the status of your order anytime from the Order History section of your account on our website.

Can I change my order?

Orders can only be modified before they have been processed for shipping. If you need to make any changes, please contact our support team through the Contact Us form or our Live Chat as soon as possible.

Do you accept returns?

Yes, we accept returns provided the following conditions are met:

• Item Condition: The item must have been purchased from our online store and must not have been used.
• Original Packaging: The item must be returned in its original packaging with all tags and accessories.
• Return Period: Return or exchange requests must be submitted within 7 days of delivery.
• How to Request: Please contact us through our Contact Us form or Live Chat. Our support team will respond as quickly as possible.

How do I cancel my order?

Orders cannot be cancelled after 72 hours, except in cases where the wrong item was ordered. If you wish to cancel your order, please contact us within 72 hours of placing it. Once production has started, cancellation and payment reversal are no longer possible.

How do I track the progress of my order?

After your order has been shipped, you will receive both an email and a text notification containing your shipment details and tracking link. Simply click the tracking link provided to monitor your delivery status.

Can I change my delivery address after placing my order?

Yes. If your order has not yet been shipped, we can update your delivery address. Please contact us through our Contact Us page as soon as possible to request the change.

Is it safe to use my credit/debit card on this website?

Yes. All credit and debit card payments are processed through secure third-party payment providers that are PCI-compliant. This ensures that your payment information is stored, processed, and transmitted securely using industry-standard encryption technology. If you need additional information, please contact our customer support team.